Change Management

Pooja · ‎12-13-2023

Hi Team,

Whenever we have the short description in Add network switch to cabinet I want to close all the active change request

state as to be 'closed'.

Kindly help me on this

Dr Atul G- LNG · ‎12-14-2023

Hi @Pooja

2 Ways

Either for these case make the close code and notes as Standard and populate those values via Flow or script

or

Make them NON Mandatory (which is not a good case).

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎12-14-2023

Hi @Pooja

2 Ways

Either for these case make the close code and notes as Standard and populate those values via Flow or script

or

Make them NON Mandatory (which is not a good case).

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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