Change Management

[Pooja]

Hi Team,

Whenever we have the short description in Add network switch to cabinet I want to close all the active change request

state as to be 'closed'.

Kindly help me on this

[Dr Atul G- LNG]

Hi @Pooja 

Greetings!!

How you are tracking or managing the short description in Add network switch to cabinet, is this part of change or on change?

[Pooja]

Hi Atul.

It is part of change , I'm tracking from the change request table

Thanks

[Dr Atul G- LNG]

Hi @Pooja 

You can do via Flow Designer or client script.

If Short description == Add to cabinmate

set 

state = Closed

or Business Rule 

var gr = new GlideRecord('change_request');

gr.addQuery('short_description', 'XYZ');

gr.query();

if (gr.next()) {

    // Update the change record to set the state to Closed

    gr.state = 3; // 3 corresponds to the 'Closed' state, change it accordingly if different

    gr.update();

    gs.log("Change record with short description 'XYZ' has been closed.");

} else {

    gs.log("No change record found with short description 'XYZ'.");

}

[Pooja]

Thanks @Dr Atul G- LNG 

But the close codes and close notes are mandatory