Change Mobile APP Logo

[sebsnow]

Hello,

Users are downloading the ServcieNow mobile app from the appstore and I would like to change the apps icon, for the moment it is using the NOW logo.

I followed the following instruction but it didn't work, any thoughts?

To replace the icon:

1. Navigate to System Properties > My Company and open the company record.
2. Configure the form to add the Apple icon field.
3. Upload the new icon.

Thanks,

Sebastien

Added screenshot

[Pradeep Sharma]

Hi Sebastien,

Can you please share the screenshots here.

[Tanaji Patil]

Hi Sebastien,

I hope you are using 57x57 pixel icon, which is the maximum icon size that Apple does not automatically resize.

Thanks,

Tanaji

[sebsnow]

Hi Tanaji,

I tried with 57*57, 114*114 and nothing occurs

Regards,

Sebastien

[Tanaji Patil · Accepted solution]

Hi Sebastien,

I guess the configuration you are doing is only applicable for creating shortcut, such as a list of open incidents. You can check section '4.5 Adding ServiceNow to the Home Screen'.

Also the note says 'If a user downloads the ServiceNow app, the icon appears automatically.'.

So I don't think you can change the icon of the app.

Thanks,

Tanaji