Now Mobile Chatbot Branding

[TharaS657398130]

Hi all,

I have an ai agent which I configured in Now Mobile Chatbot for xyz project. That AI Agent is linked to xyz custom assistant designer. In it, I have given the xyz custom branding. 

But the branding is not getting applied in my now mobile chatbot

I have configured the name, logo/icon and colors for the chat but only name has been applied

Given that, my instance is domain seperated. In my xyz project domain I am working on this so only to xyz users this branding should be applied. 

Could anyone of you who has both knowledge in AI Agents as well as Now Mobile please guide me? If you need any more info please let me know!

Thanks in advance

[Tanushree Maiti]

Hi @TharaS657398130 

Refer: 

KB2501362 Now Assist/VA Agent Branding Being Ignored 

Theming for Now Assist in Virtual Agent enhanced chat 

https://www.servicenow.com/community/virtual-agent-nlu-forum/now-mobile-va-branding/m-p/236804

[TharaS657398130]

Hey

Those are for portal, I need for Now Mobile chatbot

Can't add css variables over there

[Tanushree Maiti]

Hi @TharaS657398130 

https://www.servicenow.com/community/virtual-agent-nlu-forum/now-mobile-va-branding/m-p/236804

Tips on Branding in Now Mobile application

[Abhishek Pal]

@TharaS657398130 
Yes, that response is pointing in the right direction.

The branding configured in Assistant Designer or Conversational Interfaces does not fully control the appearance of the Now Mobile chatbot. ServiceNow specifically notes that these Now Assist in Virtual Agent branding configurations apply to chat widgets on portals. 

For Now Mobile, the colors and general appearance are controlled by the Mobile App theme. On Utah and later releases, this is typically Next Experience theming configured through Mobile App Builder. Mobile apps use the color elements from the assigned UX theme.

So in your case:

The assistant name can come from the assistant/chat configuration.

The chatbot colors should be checked in:
System Mobile > Mobile App Builder > your Now Mobile application > Mobile Theme

You cannot use portal CSS variables directly in Now Mobile, because the mobile client does not render the chatbot using the same portal CSS mechanism.

For domain separation, Virtual Agent itself supports domain-specific branding and chat experiences. Each domain can have its own branding/chat experience configuration.

However, the mobile theme is generally associated with the mobile application, not dynamically switched per Virtual Agent domain. So if the requirement is:

XYZ users -> XYZ colors/logo
Other domain users -> different colors/logo

using the same Now Mobile application, verify whether your release supports domain-specific mobile theme assignment. Do not assume the Assistant Designer branding will automatically change the mobile application's theme based on the user's domain.

I would first test this:

1. Configure the XYZ branding under the XYZ domain for Virtual Agent.

2. Confirm the correct XYZ Chat Experience/Assistant is selected for those users.

3. Configure the required Mobile Theme in Mobile App Builder.

4. Log out of Now Mobile, clear/reload the mobile app configuration, and test again as an XYZ-domain user.

If the requirement is truly different mobile branding for different domains within the same Now Mobile app, I would raise a ServiceNow Support case to confirm whether that specific domain-based mobile theming behavior is supported in your release.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for

Kind Regards,

Abhishek Pal