Change model 'Normal' prevented state transition from Assess to Scheduled

SD_Akshay
Giga Guru

Whenever the technical approval approves the state is not changing from Assess to Authorize/Scheduled or any other next state. I even checked Change Model for normal and it is same OOB. 

The process is working fine by Workflow only the Change flow is not going forward. What to do?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Akshay Kamble (SD_Akshay)
ServiceNow Developer
LinkedIn: https://www.linkedin.com/in/akshay-kamble-1504/
****************************************************************************************************************
1 ACCEPTED SOLUTION

I have created the field called CAB approval required of not, If it says Not it will skip the Authorize state. for normal process too it says "Change model 'Normal' prevented state transition from Assess to Authorize"

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Akshay Kamble (SD_Akshay)
ServiceNow Developer
LinkedIn: https://www.linkedin.com/in/akshay-kamble-1504/
****************************************************************************************************************

View solution in original post

9 REPLIES 9

@SD_Akshay  You already have CAB Required field in OOB. Why have you created a new one? 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.

@Sujatha V M Yes that only I'm using.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Akshay Kamble (SD_Akshay)
ServiceNow Developer
LinkedIn: https://www.linkedin.com/in/akshay-kamble-1504/
****************************************************************************************************************

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @SD_Akshay 

 

When you are getting this error? when you trying to move the state manually or when change get approved and your approver get this message.

 

AGLearnNGrow_0-1713125869913.png

 

Look like there is some BR / script blocking it to move forward. You can check teh state transition and conditions to verify the same.

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Hi @Dr Atul G- LNG 

 

Really appreciated the response 

 

As I have multiple approvals in between Assess to Authorize state i did not added Change Approval Policy in workflow. 

About the question you have asked When i click manually approve the approvers from the Approval tab it shows like that. But the flow attached is working fine only the state transition is not happening.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Akshay Kamble (SD_Akshay)
ServiceNow Developer
LinkedIn: https://www.linkedin.com/in/akshay-kamble-1504/
****************************************************************************************************************

Hi @SD_Akshay 

 

As I have multiple approvals in between Assess to Authorize state i did not added Change Approval Policy in workflow. 

Atul: Need to add mate in workflow, bcz workflow is key in change.

About the question you have asked When i click manually approve the approvers from the Approval tab it shows like that. But the flow attached is working fine only the state transition is not happening.

Atul: If state is not moving means , flow is not working as expected.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************