Change on hold

[siddharth26]

Hi All,

In the change request there is a field called "on hold" when we click on revert to new the change state is set to new, but the on hold is still true not set to false in the change request form, could you please let me know were they have defined this process so that i can modify this ,i have searched all the business rules but am not able to find were they have written this .

when revert to new is clicked i need the onhold field to the false.

thanks

Sid

[Sid_Takali]

Hi @siddharth26 Refer this thread https://www.servicenow.com/community/developer-forum/which-script-controls-on-hold-off-hold-behavior... 

See all the client script defined for On Hold field

https://devxxxxx.service-now.com/personalize_all.do?sysparm_rules_table=change_request&sysparm_rules... 

[Dr Atul G- LNG]

Hi @siddharth26 

You need to add line of code in Revert to New UI action, also it can be possible you need  to look in to workflow to set it false.