Hi All,
I'm new to On-Call scheduled implementation. I'm using OOB default escalation workflow. My trigger rule is on P1 P2 tickets. when i create a P1/P2 incident escalation workflow will start but in between if i change the Priority to(P3/P4) i still see escalation emails triggering to next catch. And in the on-call escalation icon timer is still ticking for next escalation. I would like to know what I am missing. what configuration should i do to stop the escalation when ticket changed to (P3/P4)
Please check the attachment below
Thank You
