Change Request Actual start date being auto set

[nameisnani]

Hi Team ,

How to actual start date(work_start) and actual end date(work_end) work in change request? There is a requirement that i need disable the function that actual start date and actual end date auto capture in system, i found that it work in script include(ChangeRequestStateModelSNC_normal/standard/emergency) and protected. However, i can't find where to call this method(toImplement_moving() and to Review_moving()) . Can you please provide me detailed steps with testing .

I have written BR , can any one please help me here with my requriment .

When to run:
When: Before

(function executeRule(current, previous /*null when async*/) {

    // Prevent auto update of Actual Start Date
    if (current.work_start.changes() && previous.work_start.nil()) {
        current.work_start = previous.work_start; // Revert the change
    }

    // Prevent auto update of Actual End Date
    if (current.work_end.changes() && previous.work_end.nil()) {
        current.work_end = previous.work_end; // Revert the change
    }

})(current, previous);

,  

[J Siva]

Hi @nameisnani 

If you haven't made any customizations, then you just need to disable couple of business rules to stop that functionality.

[Dr Atul G- LNG]

Hi @nameisnani 

My friend, a strong recommendation: don’t disable this. I worked as a Change Manager, and we tried this approach but faced a lot of issues:

• Unable to get the correct time of change start
• Users started missing deadlines, entering random times as they wished
• SLAs got impacted
• Reporting became unclear

And more... Please evaluate this thoroughly before making any changes.