Change Request Notifications to Change Implementer

Vinay52 · ‎03-17-2025

Hello All,

I am trying to create a ServiceNow Notification to Change Assignee

Requirement is - When the Planned End Date is more than 24Hrs and Change Request is still not closed then a notification to be sent to Change Assignee to close the change request as its overdue. Then Reminder notification to be sent after 48Hrs if still not closed. I would like to filter change requests based on state so that it does not generate trigger draft changes.

I tried using the below condition but its not working, Any idea what wrong with the below filter conditions? Thank you

Note: To test the notifications set at 5min

Vinay52 · ‎03-17-2025

I was able to create schedule job and make it work, Thank you Ashish

var gr = new GlideRecord('change_request');

var dateTime = new GlideDateTime();

dateTime.addDays(-1);

gr.addQuery('end_date', '<', dateTime);

gr.addQuery('state', 'IN', '2,3');

gr.query();

while (gr.next()) {

// For each record that matches, trigger a notification

gs.eventQueue('change.request.reminder', gr, gr.sys_id, gs.getUserID());

}

Then use notification event to trigger emails

View solution in original post

Dr Atul G- LNG · ‎03-17-2025

Hi @Vinay52

To simplify it, create the condition at the list view first and check if you are getting the changes or not.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Vinay52 · ‎03-17-2025

I am getting 1hr, 2hr ago Planned end date changes as well, Do you know how to achieve based on my requirement? Thanks

Dr Atul G- LNG · ‎03-17-2025

Try from Now.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Vinay52 · ‎03-17-2025

It wont work with From Now as well