Change Request pops out an error on a field value (only when the change is moving to "implemented" state

[Lavi Buchnik]

Hi,

There is a strange thing, After filling a form and submitting it, request item is been created and a change request.

 But when “Source IP” field value in change request is defined as a network IP (e.g. 151.101.8.8/29" or a Network range IP (151.101.8.8 - 151.101.8.100), and when moving that change to “implement” state, the change is popping out an error for that “source ip”:

“The following fields contain invalid value”.

What is strange, is that the client script that check that Source IP value validity in the Form, don’t see any problem on that Form field and even if I’m Deactivate that client script, still the change request is popping that error.

 So, it is not clear to me what causing the “change” object to trigger that error and why.

 Do you know about other “client script” that works on the “change” object or anything that is checking a “change” fields?

 Thanks,

Lavi

[Lavi Buchnik · Accepted solution]

Hi,

I just found why. under "System Definition -> Validation Scripts" there are many fields which are pre-defined on the system level. one of them is an IP address.

After deactivating it, I'm not getting that error no more.

Thanks,

Lavi