Change Request Sending an Email from a change

Darlene York · ‎12-22-2022

Good Morning,

In the Tokyo release, when you send an email from within a change request, should it post in the notes section on the change request it is sent from?

Thank you in advance for your help.

Paul Curwen · ‎12-22-2022

So in Tokyo the Filter activity fields for emails have changed to:

Emails - autogenrated

Emails - correspondnace

In San Diego it was just:

Sent/Received emails

We have just upgraded to Tokyo and it worked as expected without us having to change anything but we noticed the difference in the choices.

If helpful please mark as Helpful/Correct

***If Correct/Helpful please take time mark as Correct/Helpful. It is much appreciated.***

Regards

Paul

Darlene York · ‎12-22-2022

Thank you so much! Have a great Christmas.