Change state incorrect until window refresh

[Russell Abbott]

On my Change records, when I approve a Change, the State changes to 'New' on the window, until I either reload the browser window or right click and 'Reload Form', then it goes to the expected state of 'Authorize'. What might be causing this and how can I either get the correct state to show or reload the form on Approval step?

> Current state

> Approval is clicked

> Reload form

[Anil Lande]

Hi,

Approval is separate part and once change is approved it updates the state and other fields (if any) directly in database. In order to reflect these changes on form we need to reload form.

Are you performing approval on same form (change request form)? 

Thanks,
Anil Lande

[Russell Abbott]

The approval appears in the related list at the bottom of the Change form so yes, i think should be the answer to your question

[Anil Lande]

In that case user need to reload form to see updated values.

In general user is not always on change request, most of the time approver is different.

Also ServiceNow has OOB behavior to show field changes when someone update field value in database. 

It shows first change if any field value getting changes, and it does not display second change on same field.

After approval workflow may have proceed to next states like Access->New->Authorize.

Thanks,
Anil Lande

[Russell Abbott]

The problem here is that sometimes the users click 'save' not understanding why the state went back to 'New'.

I think i have it fixed,

I created an OnChange Client Script on the field 'State' with the following code. Is this going to cause any adverse effects?

So far when i go through the approval steps, the window refreshes and the expected state it shown!

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }

     location.reload();   
}