Change stuck in assess mode after approval

[Thereza Van der]

Good afternoon everyone 🙂

I have a question. Lately we get quite a lot of changes that does not make it to the Workbench even though it was approved on time. Is it a bug in the Washington release? Some changes seem to get stuck in 'Assess'.

Regards

Thereza

[JenniferRah]

We are on Washington and haven't had that issue. Is the state of the Change Request getting updated after the approval? I would check your Change Models and see if there's an answer there. Or maybe in your Change Policy.

[Thereza Van der]

No it stays in Assess. Thanks for the advice, I will have a look. I will check the changes next week as they are being logged to see if one of them are stuck and then update this post with a screenshot for better understanding.

[JenniferRah]

You may want to check your Change Model State Transition rules and see if there might be something preventing it from moving on.