Change the Comments text in KB

[ramesham]

Hi,

I want to change the comment from "Post a comment" to different text as shown in the pic. Is that can be edited, if so how can be done. Please suggest.

[piyushsain]

Hi @ramesham ,

You can create an OnLoad Client SCript and add the code 

comments = g_form.getControl("comments");
        if (comments) {
            comments.placeholder = "Shared with customer.";
        }

Remark: DOM manipulation is not supported and it will create a performance issue. Also, you need to put Isolate Script = False on the client script.

[Anand Kumar P]

Hi @ramesham ,

var workNotes = g_form.getControl("work_notes");
if(workNotes) {
workNotes.placeholder = "New Placeholder for Work Notes";
}
var comments = g_form.getControl("comments");
if(comments) {
comments.placeholder = "New Placeholder for Additional Comments";
}

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand

[Musab Rasheed · Accepted solution]

Hello,

If it is portal then there are two ways to do it.

1) This comes from 'Knowledge Article Comments' widget which is not editable so either you can clone and change the text and add to particular page by removing OOB widget or.

2) Create entry in 'sys_ui_message' table like below and it will work properly.

Please note second method is globally applied whereas first one is widget specific.

[A_maity002]

Hello @Musab Rasheed ,
I have tried 2nd option but this not working for me.

Regards,
Atanu Maity