change the default logo and background image in ESC

[Renu4]

Hello Everyone,

We would like to replace the logo and background image in ESC with ours.

Could anyone let me know where are these images stored.I could not find it in system images.

Thanks & Regards,

Renu.

[Sumanth16 · Accepted solution]

Hi @Renu4 ,

You can change the background color and image of the Service Portal in the Service Portal Designer by following the steps below.

1. Make sure you are in the Global application scope
2. Navigate to Service Portal > Service Portal Configuration
3. Click Designer
4. Use the filter to find the Service Portal "landing" page and open it
5. Select the outermost Container
6. Click Edit (the pencil icon)
7. Change the background color in the Background color field or upload an image in the Background image field
8. Click Save

A walkthrough of the steps to change the background color or background image of the Service Portal is also available in the following video (see time 03:20😞

https://www.youtube.com/watch?v=FYRI1Kufz4w&t=201s

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Renu4]

Hi Sumanth,

Iwould like to know where these images are stored so i can store our image and i would also lie to know the size of the images for our graphics team.

[Sohail Khilji · Accepted solution]

Hi @Renu4 ,

The images are stored in db_image table and the size of file an be anything. But for resolution of images it will vary.

ESC background image size is 1440 X 600 px.

Logo will be 200*50px may be.

[Renu4]

Hi Sohail,

is this same as sys_custom_db_object?

[Sohail Khilji]

It's is db_image ! > You can go to db_image.LIST from navigator

[Community Alums]

• Log in to your ServiceNow instance with appropriate permissions.
• Locate and click on the "Portals" section, and then select "Employee Center."
• click on a To edit the record clickhere.
• click on logo and change logo from here.Consider marking the response as helpful and accepting it as the solution if it suits your requirements. Thank you!