Change the labels for values ("true" and "false") to the text required(Eg. "SLA Met" and "SLA Not Met") while creating an Incident SLA report.
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06-24-2019 07:58 AM
Change the labels "true" and "false" to the text required(Eg. "SLA Met" and "SLA Not Met")
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Analytics and Reports
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06-24-2019 11:51 AM
you can create database view and then you can change field values of database view .
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06-26-2019 11:40 PM
Kindly guide me the steps. I have to change "Has Breached" field values from true or false to "SLA Met" and "SLA Not Met" respectively.
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06-27-2019 12:23 AM
Hi Prajakta,
"Has Breached" field is a "true/false" dictionary type.
Instead of updating the OOB field values as it might impact, you can create a new field with the above choice values.
Create an onchange client script, when the "Has breached" value changes based on that your new field value will be changed.
Hope your using this new field for reporting purpose.
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Thanks,
Priya
