Change the order of service set items under department on the Transfer Modal.

[Cynthia L_]

Hello:  We would like to change the order the items appear in the Department field on the Universal Request Transfer Modal.  Human Resources is first, but we'd like to change it to Service Request so people don't accidently transfer Incidents to HR cases. There is no Order option on the service set.

[Anand Kumar P]

Hi @Cynthia L_ ,

Department list comes from the Service Set table (universal_request_service_set) table

You can use a prefix naming convention For example, prefix "1" to "Service Request" and "2" to "Human Resources." This way, they will appear in the desired order when sorted alphabetically.

• 1 Service Request
• 2 Human Resources
  
  Thanks,
• Anand

[Cynthia L_]

Thanks for the idea.  Unfortunately, adding numbers or letters does not change the order the items display in on the Transfer modal.