Change the sub-state value in case form when agent replies through email

Krishna142
Tera Contributor

‎12-12-2023 12:32 AM

Hello team,

 

How to change the sub-state value in case form when agent replies through email.

 

Thanks,

Krishna.

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Tai Vu
Kilo Patron
Kilo Patron

‎12-12-2023 03:01 AM

Hi @Krishna142 

Have you tried to implement an Inbound Email Action?

Inbound email actions

 
Cheers,
Tai Vu
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