Auto close SCTASK after 7 days, if no response from customer

[MS17]

Hi,

We have a flow running on RITM, when Sctask created and when state = onhold, substate = waiting for customer for 7 days, and no response received, then the catalog task should be closed, if state/substate changes before 7 days, then the timer should stop, I have implemented this in a flow, but if multiple SCTASK created under RITM, then flow is not working, how to made it work for multiple sctasks also.

[Mark Manders]

It looks like this is a subflow running on the task(s)? We are missing context here. What isn't working? Is the subflow not running on all tasks? That needs to be checked in the parent flow. 

[MS17]

Hi @Mark Manders, 

The parent flow is a generic one which we are using it for all catalog items, and this subflow will handle for specific catalog item, so this flow is working for single sctask, how to handle it for multiple sctasks & sctasks will be created serially.

Thanks

[Mark Manders]

You are creating the tasks from the generic flow, right? And you are using 'input' (from the look of your screenshots), which means it's a subflow you have in the parent one. That means that you will have to trigger the subflow for each of the tasks, not just for this one task.

[Ankur Bawiskar]

@MS17 

Create flow on sc_task and handle the logic of wait there

Flow Triggers when State Changes to On Hold and Substate = Waiting for customer

Then Wait and then handle the closure.

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