Change workflow should not impact while closing or cancelling change task ?

[Virendra K]

Hi All,

The requirement is, When I am going to Close or Cancel the Change request and if change task(s) are open then close/cancel them as well.

But the important is, Change workflow should do not impact.

 I have created After BR on Update. Please refer below script and validate it.

Specially the line related to workflow (gr.setWorkflow(false);). Will it stop to trigger Change workflow ?

Script:

(function executeRule(current, previous /*null when async*/ ) {

    var gr = new GlideRecord('change_task');

    gr.addQuery('active', true);

    gr.addQuery('change_request.sys_id', current.sys_id);

    gs.log('Vir Chg sys id ln 6 - ' + current.sys_id);

    gs.log('Vir Chg State ln 7 - ' + current.state);

    gr.query();

    while (gr.next()) {

        gs.log('Vir Tsk looped ln 10 - ' + gr.state);

        if (gr.state == 3) {

            gs.log('Vir Tsk closed PASSED ln 11 - ' + gr.state);

            gr.state = 3; // Closed Complete

            gr.active = false;

        }

        if (gr.state == 4) {

            gs.log('Vir Tsk cancelled PASSED ln 16 - ' + gr.state);

            gr.state = 7; // Closed Skipped

            gr.active = false;

        }

        gr.setWorkflow(false);

        gr.update();

    }

})(current, previous);

BR:

Regards,

VIrendra

[Dr Atul G- LNG]

Hi @Virendra K 

Not sure what is your business use case about no impact in change workflow? You can close/cancel the change task via wf and once you close/cancel change the change cycle will be completed.

[Ankur Bawiskar · Accepted solution]

@Virendra K 

setWorkflow(false) will stop triggering any BR or workflow paused at that stage on the record

If my response helped please mark it correct and close the thread so that it benefits future readers.