Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Workflow is struck after approval is marked cancelled

NagaMounika
Tera Contributor

When ever approval is marked as cancelled or no longer required the approval is getting struck it must move to the next stage any ideas would be helpful

5 REPLIES 5

Brad Bowman
Kilo Patron
Kilo Patron

It would be entirely helpful to see your attempted flow.

Hi @Brad Bowman  
It is executed via workflow 

Brad Bowman
Kilo Patron
Kilo Patron

In that case it would be entirely helpful to see your attempted workflow. 

 

How are the approvals getting marked as cancelled or no longer required?  It should be due to the out of box Business Rule that is triggering because another approval record was approved or rejected.  If something else is happening, ie there is no approval or rejection then there is your issue as your Approval - User or - Group activity has 2 resulting status paths - Approved and Rejected.

HI @Brad Bowman  

The requirement is consider a scenario where Operation Approval is triggered by Approval User activity where there is advanced script which gives the list of users based on the script
Now if want all the approvers to be cancelled it has to move to the next block

But in the present scenario if we mark all the approvers as cancelled or no longer required the worklfow is getting struck and it is not moving to next block