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02-28-2025 08:56 AM
Hello, I intended to changed a field on the emergency change request only, and before I moved the change from the developer instance to the UAT instance, I checked to see that the field was only changed on the emergency change request and no other change requests. Now I see that the field shows on all of the change requests. Do you know how I can get the field to show only on the emergency change request? Please see the attached screen shots. Thanks!
Solved! Go to Solution.
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02-28-2025 09:09 AM
Hi @DeIvory Gordon ,
You can create a UI policy and hide the field for change type = normal or standard.
If my response helped, please mark it helpful and accept the solution so that it benefits future readers.
Regards,
Rohit
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02-28-2025 08:59 AM
Look like the UI policy did not captured and moved to UAT and that is reason it showing on all changes.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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02-28-2025 09:09 AM
Hi @DeIvory Gordon ,
You can create a UI policy and hide the field for change type = normal or standard.
If my response helped, please mark it helpful and accept the solution so that it benefits future readers.
Regards,
Rohit
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02-28-2025 11:21 AM
Hello,
Thank you for your response. I left something out, the standard and normal change should have a field that reads "Documentation only" instead of "Reboot".