Changes on Platform Analytics Dashboard not showing after moving Update Set

[Yuki MUC]

Hi all,

I have the following problem with a Platform Analytics Dashboard:

After making changes in the Development Instance, I unload the dashboard and move it to the target instance (where it already exist, just without the latest changes). The dashboard itself is not in Global scope, so I use a batch with the global update in the parent, all the others in the child. Previewing and committing works, but the changes do not show on the dashboard. Has someone encountered this?

The components I added are already in the library. E.g. for one filter I changed the label, chose to save the change only for this dashboard. Then I added another visualization (which is also in the library and already in the target instance on a  differnt dashboard).

None of these changes are reflected after committing the Update Set.

Am I missing something important?

Happy if anyone can help.

[dagu]

Hi, 

I am having the same issue. 

Could you solve it? And if, could you share how you did it?

Thank you,

Regards,

David

[dagu · Accepted solution]

Hi, 

For anyone who might have that issue.

As stated in the documentation https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/par-for-workspace/concept/...s there is a cache record of the platform analytics dashboard (table par_dashboard_cache). As stated in the documentation to trouble shoot dashboard layout issues, delete the dashboard cache record, to regenerate a cache record. That worked for me.

[Yuki MUC]

Worked like a charm, thank you so much!