changing catalog item name dynamically

[rajeevnow]

Hi Guys,

Does anyone known how to change the catalog item name dynamically (real time) while multiple customer is requesting for it.

for example :

Catalog Item name (shared across multiple customer)   : Change of seat location

Customer specific name

Customer 1 - Change my desk location

Customer 2 - Change of workplace

Customer 2 - Change the Workstation location

My plan is to store the catalog item name against the each customer name. ( this part is ok, I have that i place),

I need to know some way to show customer specific name.

the 2nd part of this would be showing the respective catalog item name on created RITM. my preference is to display the customer specific name at first name while they are requesting it.

Many Thanks...

[johansec]

Few questions.

What is the business need for this?

How did you implement the relationship between customer and catalog item name ( your first part )?

How do your customers interact with your catalog items? Service portal?

[rajeevnow]

business need

I am working on domain separated model where one catalog item being used by multiple customer. customers like to have the custom name of same catalog item. I want to avoid the situation where I create separate copy of it for any given customer as they just want to change the name.

How did you implement the relationship between customer and catalog item name ( your first part )?

That will be on a custom table with following field on it

1. Catalog Item Name --> sc_cat_item

2. customer name   --> core_company

How do your customers interact with your catalog items? Service portal?

Service Portal and EES .

[ursnani]

Hi rajeev,

Can you please be more Specific about this.

Please correct me if i got your requirement Wrong.

So you want to order a particular item based on Logged in User am I correct.

I have a small question, How do you want assign a particular catalog item to a user ?

[johansec]

He does not want a particular item based on the current user. He wants a particular name for the item to be displayed based on the current user.