When I search for the keyword 'I170911_009', it comes out empty.
When I search for the same value in the column directly, it returns a record (as expected).
So how do I modify the keywords to search through the vendor_ticket column? I need this for when searching in the global search.
I found it. It seems I needed to click 'Generate Text Index' on the collection dictionary for the table. When I navigate to the table record, the indexes were there, and the check box 'Text index' was set correctly, but despite all that, ServiceNow did not generate the text indexes when I moved the table in between environments... After generating the text index, the search shows the expected results.
If you search in the global text search for this same term, does it fail or provide a response?
Can you also check the table - yourinstance.service-now.com/text_search_list.do and see if the term is in the search_term and tokenized_term listing?
If so, which table(s) does it return?
Finally, can you check yourinstance.service-now.com/ts_stop_list.do and see if the search term 'I170911_009' is a stop word?
Peter - Keywords are used to search the activities of that table
if you have say in the activity number then it will list all that record
one of the activity in the activities list has number as keyword:
