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Changing Default Field Value for Custom View

jmiskey
Kilo Sage

Years ago, someone set up a Custom View of our Incident form called (Abend) and it has some default values automatically filled in (and it appears it may be dependent upon who the user is).  For example, if a certain user brings up a new form to fill out, this is what they see:

jmiskey_0-1707234855356.png

 

However, if I bring it up under my account, the Category field is blank (no default value like the previous person):

jmiskey_1-1707234947441.png

 

If I right-click on it and select "Configure Dictionary", I do not see anything in the Default Value section of this Category field.  So how exactly is this value being defaulted to certain values for certain people?  I cannot see where this is being set.

 

Thanks

 

1 ACCEPTED SOLUTION

Rene El Hamzh
Kilo Sage

Hi @jmiskey,

 

I would first take a look at any onLoad client scripts. Also, you could use field watcher to track all actions performed on a particular field. 

 

Best regards,

Rene

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5 REPLIES 5

shyamkumar VK
Kilo Patron

@jmiskey  ,  Seems this should be based on Caller field on Incident 

 

Just check the On change Client Script on this Table on the Caller field  and check the Logic

Note :  On change Scripts works on load of the Form as well 

let me know if you need any help more

Regards,

Shyamkumar 

Please mark this as helpful and accept as a solution if this resolves your Ask.
Regards,

Shyamkumar