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02-06-2024 07:57 AM
Years ago, someone set up a Custom View of our Incident form called (Abend) and it has some default values automatically filled in (and it appears it may be dependent upon who the user is). For example, if a certain user brings up a new form to fill out, this is what they see:
However, if I bring it up under my account, the Category field is blank (no default value like the previous person):
If I right-click on it and select "Configure Dictionary", I do not see anything in the Default Value section of this Category field. So how exactly is this value being defaulted to certain values for certain people? I cannot see where this is being set.
Thanks
Solved! Go to Solution.
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02-06-2024 10:15 AM
Hi @jmiskey,
I would first take a look at any onLoad client scripts. Also, you could use field watcher to track all actions performed on a particular field.
Best regards,
Rene
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02-06-2024 10:45 AM
@jmiskey , Seems this should be based on Caller field on Incident
Just check the On change Client Script on this Table on the Caller field and check the Logic
Note : On change Scripts works on load of the Form as well
let me know if you need any help more
Regards,
Shyamkumar
Regards,
Shyamkumar