Changing label of a choice list effects the backend automations present on it?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
7 hours ago
Hi Everyone,
We are planning to rename the label of a choice value on a choice field without changing its underlying value. Since Flow Designer conditions usually display the label, I wanted to confirm whether renaming only the label could impact any existing Flows, Business Rules, or other automations, or will they continue to work as they use the underlying choice value?
Thanks in advance
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
6 hours ago
If you rename only the display label of a choice value and do not change its underlying backend value, your existing Flows, Business Rules, Scripts, Reports, or other automations will continue to work as before because they reference the stored backend value, not the label.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
6 hours ago
renaming label should not have any impact unless any of your script (server side scripts such as BR, script include, scheduled job etc) uses getDisplayValue() on choice field which gives you the label and if that's being used in integration anywhere
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
5 hours ago
Thank you for marking my response as helpful.
please close the thread by marking appropriate response as correct so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader