Multi SSO

[Nisha30]

Hello Experts,

We have Multi SSO (SAML) for our instances. 

A silly question though still wondering if that works, I have set up and copied same IDP (although Instance name is different) with same certificates  (working one) ,

But the TEST CONNECTION is unsuccessful. 

Question is: Even though i have exported and copied all same set up (updating the System properties & IDP with new ServiceNow instance name ) ,  should it work ? or still the new instance have to be registered or set up in organization SSO provider? 

Thanks

[Dr Atul G- LNG]

Hi @Nisha30 

It should work based on the first part you mentioned. Are you getting any error code?

[Ankur Bawiskar]

@Nisha30 

simply copying is not enough for successful SAML.

Each instance will have it's own unique Certificate etc shared by customer's Identity provider/partner.

SAML certificate for DEV won't work in PROD.

So you need to do the same steps again in PROD during go-live.

check these links

• https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0657100
• https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/integrate/saml/task/t...

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Nisha30 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Nisha30 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.