Changing "From" Display name on a workflow notification
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09-22-2023 10:11 AM
Is there a way to change the from name from within a workflow notification? Within the notification itself there is no from variable to modify, so I'm assuming I'll need to add something into the advanced script, but for the life of me can't find any pointers on what to add.
Right now, the workflow notification defaults to using the system email properties from: "Company IT <company@service-now.com>", but I need to change this to "Company Security <company@service-now.com>" only for this specific workflow notification. Is this possible?

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09-22-2023 10:21 AM
Hi,
Why not create a notification for specific flow and then update the From in the notification. You can find it in What it will contain section. If not change the notification view to advanced view.
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09-22-2023 10:25 AM
This is old development done by a previous vendor we had, they used older workflows instead of flow designer. While I "could" remake the entire thing in flow designer in order to do that, it's a very large and in-depth workflow, it would be a lot quicker if there was some scripting I could add into the advanced script on the workflow notification action instead.