Changing the Approval Based on the Assignment group selected

[H M Aishwarya1]

Hi,

We do have a requirement where in whenever the ESS users raise a request using one of the catalog item there is a field called Assignment group on the form, For the ESS users there is only one support group visible and they can only select that and Approval goes to the Manager of that support group.

But we have a requirement that when an RITM raised from the ESS Users and It goes to support groups Manager for the Approval.

Here the RITM got created by the user but its still in Approval state(Not Yet Approved) then the RITM has been updated with other Assignment group. Now we want to Make the previous Approval as not required/no longer required  and trigger the Approval of the updated Assignment group's Manager.

Please share your insight's on this scenario

Any help would be much Appreciated.

Thank you.

[Tushar]

Hi there,

Here is an example of how you could implement the approval process for updated assignment group using workflow activities:

1. Create a workflow activity that will cancel all existing approvals for the request when the assignment group is updated.
2. Create a workflow activity that will add the new assignment group's manager to the list of approvers when the assignment group is updated.
3. Create a workflow activity that will send an email notification to the new assignment group's manager when the assignment group is updated.

You can then combine these workflow activities into a workflow. The workflow will be triggered when the assignment group is updated, and it will perform the actions that you have defined.

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Regards,
Tushar