Changing the font of the additional comments from case to match the email notifications

[Kenneth_Zhu]

Hi there,

I am looking to change the font of the ${comment} being printed in the email notifications. I have been writing the email script. 

The code i used in the email script is...

template.print( '<p><span style="color: #000000; font-family:Arial; font-size: 10pt;"><b>'+ current.comments +'</b></span></p>'); 

However it is not displaying it.  I also want to be able to display the history along with the new posted comment...just like using ${comments} (actually putting that thing in email notification)

Any ideas on where i went wrong? 

[Amit Verma]

Hi @Kenneth_Zhu 

Please refer below post :

https://www.servicenow.com/community/itsm-forum/need-help-in-formatting-mail-script-font-style-to-be...

Thanks and Regards

Amit Verma