Changing the order of catalog items

[justinh]

Hi, we have three catalog items under a "parent" category on the Service Catalog. Unlike the variables within the catalog item, there is no "order" column for the catalog items itself. Strangely the items are in a different order on our dev instance compared to the production instance (imported via update set) which makes me think that the order is random, but surely there is a way of pushing the more important items higher up the list? I just can't seem to find any option to do so.

[Kalaiarasan Pus]

not sure if I am getting it right ... but are you referring catalog item related list when you open a category?

if answer is yes, there is no ordering on these items .... they are randomly displayed (maybe sorted on creation date)

[justinh]

It would be the on the Service Catalog home page, the items below the category called "Request something from the ICT department" - see screenshot please.

[Kalaiarasan Pus]

this is a customization and not out of the box...

goto to service catalog > Maintain Categories > type 'Request something from the ICT department' and search.. open the category.. whatever catalog items are listed in the related list 'Catalog Item', are the ones that is displayed once you open service catalog and choose the category.

[Chris_Hann · Accepted solution]

There is an Order field on Catalog Items that can be used to alter the order the items are displayed in the Homepage widget, and when you drill into a Category.

Note that it's not on the Form by default, so you'll need to add it.