Character limit on group name

[Community Alums]

It seems there is a character limit on the group name in Service Now. We are loading groups and users via LDAP, and if a group name happens to be longer that 40 characters, it gets truncated in the UI, as below

The full name of the group in AD is 'Operational Accounting - Timesheets Saskatoon'. The character limit on the field is 100, and I'm not sure where else to check. Any assistance would be appreciated!

[Community Alums]

Robert,

Thanks, I looked there as well. I am not sure where to set this value, though. I can't find an option to change the field length for this value. It appears this is the issue, though, as when I check the data viewer in the mapping assistant, it shows the truncated name:

[Community Alums · Accepted solution]

I found where the limit is set, in the import table itself:

Thanks for pointing me in the right direction!

Cheers,

Tim

[Les1]

just adding this comment to help connect the dots as i too just ran into this issue: 

if you're getting empty records when doing an import such as with this group name example,

proceed with importing your file, then on the Preview table screen up, click into a record, and open up the configure table for group name field and can adjust the length there.

However, i've found  that it is better to then back out of the import as the field length adjustment doesnt seem to 'apply' until the next attempt.  and you may have to proceed with the import and then delete the records and retry.