Character limit on Virtual Agent User Input

[Ryax1]

Hi all,

Does anyone know if there is a way of setting a character limit on user input fields in Virtual Agent topics? We have done similar things on variables in catalog items by using the max_length attribute however I can't see a way of doing this in VA. Despite educating our users we are finding that they write war and peace when we ask them to explain their issue "in a few words" so we wanted to limit the amount of text they could input for certain questions. It would also be useful for Mobile number fields so that we could limit it to 11 digits.

Any help would be greatly appreciated.

Kind Regards

Richard

[Mark Roethof]

Have you also considered using the input validation instead, and adding a regex? Instead of adding several steps to the design?

[Ryax1]

Hey Mark,

@StefanoZ just recommended the same thing and I've just given it a try and it is much more efficient. Can't believe it's something I've not noticed before but is certainly something I will be making use of going forward. 

Thanks 😊

Rich