Hi,I want to change the 'Opened' field format on Problem Table. Currently it is in "yyyy-MM-dd hh:mm:ss" format and now I want to change this to "dd-MM-yyyy hh:mm:ss AM/PM". As I want to change this to only one field I cannot change the Global System...
Hello everyoneI need to create a duplicate of the current item whenever a field is answered a certain way; Is this possible using business rule script? The duplicate would get created when the field "survey_question_1" equals "New ask based on respon...
Hi AllHow to make my rest call to wait until it responds. since the web service will responds after some time. I am using asynchronous Calls. Could you please suggests how to make it wait.I triedsetHttpTimeout(10000),waitForResponse(60).The Problem i...
There is a requirement to add some 2 days duration to a date time based on the schedule. Please let me know how this can be achieved.
Do we have any component through which we achieve autocomplete option along with free texting? What i refer is, if we type in some value, it will show suggestion from the table and if the value doesnt available in the table, it will accept the value?...
How to find all the task(sc_task) under ritm table whose state is say pending .I want this to be reflected in the parent(ritm )[the state of ritm also changes to pending] only if ALL are pending ,else ritm stays in the same state like previousl...
Hello,We are trying to generate a report that contains the maximum internet connection speed per location. Although this intuitively feels like a very trivial report, simply running a MAX query/aggregate over the data set, we have so far not found an...
Hi All,ctomasi I want the table name of the record based on sys_id i have tried below code in query business rule before , its not working(function executeRule(current, previous /*null when async*/) { // Add your code here var ci_sysid = curre...
I realize that the time zone in email notifications follows the system time zone. However, is there a way within the email notification or email template to display a field in a different time zone? For example, I have two separate time fields in...
Hi Everyone,Our team has created a database view that combines sys_user, tasks, and aprofile table we built separately. From this database view, I was able to create a column report that shows past due tasks by manager. I also created a drilldown...
I want to make the service portal look like company's homepage. So mostly i have to deal with css of different pages and widgets. As far as i could go, i have discovered that css is applied to widgets, widget instances and at containers too. Apparent...
Hi,Can anyone help me out in answering the below questions?1) I tried to download the app on IPAD from the link https://itunes.apple.com/in/app/servicenow-mobile-app/id845447123?mt=8 and installed. Logged in with my dev instance. It is giving the mob...
Hello,I want to set user location using REST API Explorer while create user. But it doesn't work.Can someone help me please?Thanks
Hi,On an approval form, we see a macro which says like 'Summary of Item being approved'.For a change request approval, the preview of this macro shows some of the information from the change request like below:Whereas, for an RITM approval, the appro...
I'm having an issue with "Copy" button in Catalog Item form (sc_cat_item table). When this button is hit, I'm getting a copy of the catalog item, but it also copies all the Incidents, which use this catalog item. When I tried to customize its behavio...
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