I just have a small problem in retrieving the returned value, i'm calling a business rule on change request form to retrieve the 'assigned_to' of the two change tasks. I'm able to fetch the value of the assigned_to but unable to return it. i have a s...
Need some assistance please with a catalog client script. My question is this: Do you have to have a variable 1:1 on the catalog and the record producer in order to pass the value through to the variable on the record producer? If not, how do I write...
Hi,I want to retrieve BCC address from inbound email. Currently i can refer to, from, cc but not BCC. could you please help me in this?Appreciate your quick reply. Thank You.
Hello,If there is three tasks in the change_request_task table having three dates for three tasks in that two are in new state and one is in cancel state. I need to update higher date to the parent (change_request) table, which is in new state only (...
Hi, I am trying to create a log table for my application so that I can log user activity. Apart from the default fields that are available, I would also like to add the user's id and the user's display name to the log table. I have tried using GlideS...
I made some revisions to catalog items, but I used my global update set to record the changes.,. How can I move these changes to the update set I will like to eventually transfer to another instance?
I am working on an outbound soap call to a different application. The SOAP message was built with the correct WSDLs and the corresponding SOAP Functions are setup. When I do a test in from the SOAP Message itself, it is successful. Once I prove...
Hi All, In GlideAjax, what is the diff between getXml() and getXmlWait(). ThanksCharliee
hi , i want to insert a phone number field using script any idea how to do it ?thanks,
I have a script include that runs when an item is loaded.The catalog client script is:function onLoad() {//This worksvar ga = new GlideAjax('apperianRest');ga.addParam('sysparm_name','RestFun');//ga.addParam('sysparm_user_name',"Bob");ga.getXML(apper...
I created a role "service_desk" and i want everyone with this role to use the default view when accessing incident table. I was able to do this when opening an existing record but it does not work when creating a new one...the ess view is being used
Hi All, i need to assignee a user to Assigned_to field Through email. Can anyone Please help me in this.
Hi All,I have created one field under cmdb_ci table, will this extends to other child tables (like server & application) / should I need to create the field in each class.If field extends to other child tables where i need to create that filed.Kindly...
Hello guys,was wondering if anyone would be able to help me out. I created a role called escalation_admin and I've then since added some ACLs to a field for Write and List_edit which require that role.I've ensured that Admin override was set to false...
The lack of transaction isolation in business rules is resulting in a lot of race conditions in our system, and we're not sure how best to resolve.As one example - we have a Master:Detail where the status of the master record needs to sometimes chang...
