Using the UI Action of "Create Incident" I'm trying to add a script so that it will log the incident number into the work notes fromthe previous incident. I've tried all different scripts and nothing is working for me. Here is the current script ...
Hi All,I cant see 'Insert a new Row' option on the ACL form.I have security_admin role etc..ThanksYogish
Is there an easy way to give a basic user access to only the report application? They will only need to see tickets off incident table. I could give them ITIL role but then they will have Incident Application which I don't want these users to have. I...
Hello all,On our Purchase Order table(proc_po), we will be creating PO's for service provisions (not physical products), and these will be charged on a per month basis.We have been asked to create PO Line Items (on the table 'proc_po_line_items') bas...
Hi all,is it possible to generate HTML code via Client script and use it as HTML?e.g.-------------------------------------------------------------------------HTML:<?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xm...
Hi,I have been trying to auto populate description value from a Change Request to Change Task. Not having any luck Been trying to use Business Rules.At present, we have a standard change template that has change tasks automatically populated through...
I have an Assignment Group and Assigned to fields on an UI Page. I want to filter the Assigned To list by "active=true^roles=itil" and the Assignment Group. I don't know how to do this, and there isn't much documentation. Any ideas?I tried adding "'Q...
I'm trying to create a UI Page to display some information off the group form. However when I try to split a line using a <br/> tag, when it renders it is duplicated. UI Page Code:<j2:while test="$[groups.next()]"> <tr> <td>$[groups.name]</t...
Hello all, So I am creating a UI page that requires a select box to become populated with values that are stored inside a custom table. The custom table has a column that contains a 'choices field' with several different choices. I a...
I thought this would be easier in some way but I think it's more complex than I thought.I have a custom table that has rows of business units associated to employees via employee IDs. I need to be able to filter all the results in a look up select bo...
I would like to duplicate a record before further processing it but I don't want to create it by hand identifying each field name and copying it over. Instead, I would like to iterate through all the items.In non-scoped apps you can use getFields f...
Hi All,We have used Annotation - Section separator for adding sections on the form. And in eureka it looks like as below :-After upgrading to Helsinki the same section is displaying like :-Its width got increased and doesn't look good at all. How can...
I have a client script that uses AJAX to call a script include to do a validation check. This is working from the Client script. I want to re-use this code to also run the same validations from a Business Rule. How would I structure the call from the...
if (current.state == 7) { // incident state is closed so // 1. mark the task as inactive // 2. set the closed by to current user if not supplied // 3. set the closed time to now if not supplied current.active = false; if (current.closed_...
Hello All,How to configure login page for my portal.Now its taking default login?Configure the Service Portal login page I already went through it.
