Charts reports 2D vs 3D

[Hichem]

Hello all,

We have upgraded our instances to Dublin since few days.

Some users reported to me that charts reports have changed in the new version from 3D to 2D view in the DEV instance. (Cf my screenshot attached)

They are loving this 2D graphs and asked me if it can be activated in PROD instance.

I've tried to search where this can be done, but found nothing about it.

Both instances are in Dublin but only DEV is displaying charts in 2D.

Anyone knows how to change this display ?

Thanks in advance

[nullreturned]

Hichem,

          That is extremely strange that it would function correctly in DEV and not in Prod.   Below is a link to the Wiki for reporting System Properties:

http://wiki.servicenow.com/index.php?title=Reporting_Properties

        The only other thing I could suggest, and it's not the best, is to see if there are other system properties missing between DEV and Prod.   Maybe there's another attribute preventing the change as expected, but it should be fine.   That should be the only other differences, I assume.   Otherwise, it would be something down to the base coding and maybe SN needs to get involved directly.

-Damian

[nullreturned · Accepted solution]

Hichem,

        Correction, is the Report Engine v2 Plugin enabled in Prod?   That might be why the System Property wasn't there, and why it hasn't changed as expected.   See the below article:

Report Engine Overview - ServiceNow Wiki

        Also make sure to look at the Note under the Report Charting v2 section about the outputted PDFs which will be different until you upgrade to Eureka.

-Damian

[Hichem]

You're right Damian, once the plugin enabled, I can see the flat charts now.

Thanks a lot for your precious help