Hi @Harshita ,
If your chat bot sessions are expiring when options are clicked or queries are entered, it could be due to the configuration settings of your chat bot platform or application. Here are a few possible reasons and suggestions to resolve the issue:
Session Timeout Settings: Check the session timeout settings in your chat bot platform or application. There might be a predefined duration after which the sessions are automatically expired. Increase the session timeout duration to ensure that users have enough time to interact with the chat bot without their sessions expiring abruptly.
Inactivity Timeout: Some chat bot platforms have an inactivity timeout feature, where if there is no user activity for a certain period, the session is automatically expired. Verify if such a feature is enabled and adjust the timeout duration as needed.
Server-Side Configuration: Examine the server-side configuration of your chat bot platform. There could be settings related to session management, caching, or authentication that are causing the sessions to expire prematurely. Consult the documentation or contact the support team of your chat bot platform for assistance in reviewing and adjusting the server-side configuration.
Client-Side Implementation: Review the client-side implementation of your chat bot. Ensure that the chat bot is properly initialized and the necessary session management mechanisms are in place. If you have implemented your own chat bot interface or integrated a third-party library, check for any issues or misconfigurations that could be causing the sessions to expire.
Error Handling: Consider how errors or exceptions are handled in your chat bot application. If an error occurs during an interaction or if the chat bot encounters an unexpected scenario, it could trigger the session to expire. Implement proper error handling mechanisms to gracefully handle errors and prevent premature session expirations.
Thanks,
Ratnakar
