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Chat Window/Virtual Agent is not working. Same msg everytime "Thank you for using our support chat."

pranavagarw
Tera Expert

‎07-30-2025 01:58 AM

Always showing this message, not able to chat or send any type of message.
pranavagarw_0-1753865731031.png


Thank You.

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Pranesh072
Mega Sage

‎07-30-2025 10:40 PM

Can you check the setup topics 

 

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/virtual-agen...

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