Chat Window/Virtual Agent is not working. Same msg everytime "Thank you for using our support chat."

[pranavagarw]

Always showing this message, not able to chat or send any type of message.

Thank You.

[Pranesh072]

Can you check the setup topics 

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/virtual-agen...