Check conflicts on change requests

[Maria DeLaCruz]

Is there a way to have "check conflicts" automatically run upon submission of a change request?

[Abhinandan Pati]

Hi Maria,

Just call 'Check Conflicts' method from 'Submit' UI Action of Change Request.

[Maria DeLaCruz]

Thanks.   I will give that a try.

[richard_selby]

I disabled the UI Action, and created a Business Rule running before insert / update on the Change Request table.

The script was a slightly modified version of the server-side code you find in the Check Conflicts UI Action.

[richard_selby]

In case it helps, here's the Business Rule I used to Check Conflicts.

Name: Check Conflicts
Table: Change Request

Advanced: yes

When: before

Insert: yes

Update: yes

Filter conditions:

Planned Start Date is not empty AND

Planned End Date is not empty AND

Configuration Item is not empty

And this goes in the script section.

function onBefore(current, previous) 

{

   //   Slimmed down version of OOTB Check Conflicts UI Action.

   //   It's better to automatically check for conflicts on saving, 

   //   rather than forcing users to click a UI Action link.





   suppressMaintenanceScheduleMessages = true;

   var conflictDetector = new ChangeCheckConflicts(current);

   var conflictResults = conflictDetector.check();



   current.conflict_status = 'No Conflict';

   var msg = '';





   if (conflictResults < 0) {

   // Shouldn't happen, as CI is a condition of the rule running

   msg = gs.getMessage('Configuration Item needed for conflict analysis');

   }

   else if (conflictResults == 0) {

   // Msg commented out. Assume no news is good news!

   //msg = gs.getMessage('There are <FONT COLOR="green">NO CONFLICTS</FONT>');

   }

   else {

   msg = gs.getMessage('There are <FONT COLOR="tomato">Schedule Conflicts</FONT> - see "Conflicts" tab at bottom of ticket for details.');

   current.conflict_status = 'Conflict';

   }





   if (msg != '') {

   gs.addInfoMessage(msg);

   action.setRedirectURL(current);

   }

}