Check group type of a group

[hugogomes]

Hi everyone,

I'm developing a catalog item, to create and modify groups.

My issue is to add or check the group type (incident, request, change, problem)

Is there a way to check, through client script if a certain group contains group types? Also, I will need to add the group type, in a workflow run script.

I tried to do something like this:

var gr = new GlideRecord('sys_user_group');
gr.addQuery('name',id);
gr.Quey();
while(gr.next()){
if (gr.type == 'Incident'){
g_form.setValue('incident_process',true);
}
}

I'm kind of confused with this.

Any help?

Thank you

[Arnab Karak]

What does the field - "id" refer??

1. gr.addQuery('name',id);  

[saprem_d]

Hi,

group.type will return sys_id as this is a GlideList field. Use below script

1. var gr = new GlideRecord('sys_user_group');  
2. gr.addQuery('name',id);  
3. gr.addQuery('group.type',,'sys_id of Incident group type');  
4. gr.query();  
5. if(gr.next()){  
6. g_form.setValue('description', 'Contains incident');  
7. }

[saprem_d]

Hi,

Following can be groups types in SNOW based on my implementation experiences as ServiceNow does not provide a floating license like remedy does

- Incident Management

- Change Management

- Problem Management

- Knowledge Management

- HR Group

- Scrum Team

- Approval Groups

- Integration Groups

Group type is OOB glide list field referring to sys_user_group_type table and this means you can have multiple values in the type field.

a Sample script to query a group in a workflow attached on incident table is below

var grpType = current.assignment_group.type

if(grpType == 'sys_id') // glideList always return sys_id

[vinothkumar · Accepted solution]

Hi Hugo,

Instead of incident, you have to pass the sys_id, since it is a glide list, it will contains the sys_id rather than display value.

var gr = new GlideRecord('sys_user_group');  

gr.addQuery('name',id);  

gr.Quey();  

while(gr.next()){  

if (gr.type == 'sys_id'){     //Pass the sys_id of the record referred here[sys_user_group_type] .

g_form.setValue('incident_process',true);  

}  

}  

[rambabuboyapati]

As Grorup Type is a Reference field, it holds a sys_ids. You need to amend your initial script as below.

1. if (gr.type == 'Incident'){  

to

1. if (gr.type.getDisplayValue() == 'Incident'){  

Hope this helps.