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09-07-2016 06:49 AM
How to find all the task(sc_task) under ritm table whose state is say pending .I want this to be reflected in the parent(ritm )[the state of ritm also changes to pending] only if ALL are pending ,else ritm stays in the same state like previously it was.
piece of my code:
var tsk=new GlideRecord("sc_task"); |
tsk.addQuery('request_item',current.request_item);
tsk.query();
while(tsk.next()){ | ||
if(tsk.state=="6") | { | |
var itm= new GlideRecord("sc_req_item");
itm.addQuery('sys_id',current.request_item);
itm.addQuery('active',true);
itm.query();
if(itm.next()){
itm.state= '6';//also has the same value to avoid confusion.
itm.update();
gs.addInfoMessage(itm.number+itm.state.getDisplayValue());
} | |
} |
}
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Scripting and Coding

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09-07-2016 06:58 AM
here you go. This should be an after business rule on sc_task table.
var tsk=new GlideRecord("sc_task");
tsk.addQuery('request_item',current.getValue('request_item'));
tsk.addQuery('state','IN','6');
tsk.query();
if(tsk.hasNext()){
var itm= new GlideRecord("sc_req_item");
itm.get(current.getValue('request_item'));
itm.state= '6';//also has the same value to avoid confusion.
itm.update();
gs.addInfoMessage(itm.number+itm.state.getDisplayValue());
}
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09-07-2016 07:04 AM
Im not closing the task but changing states in parents