Check is there any parent INC while resolving: If yes then check state of parent INC

[Pawan Kumar Rai]

Can anyone please suggest how to do below task:

When user set value of state field to resolved then do this: -

Check whether current incident has value in parent field

- If yes, then check whether state of parent incident is resolved / closed. (If yes then allow user to save the record)

- If above condition is false then display error message that "Parent ticket should be closed before closing child ticket"

[Hemanth M1]

Hi @Pawan Kumar Rai ,

click on the field>go to the bottom >select show related fields>type parent>select parent incident =>incident fields>click on the field >type state>select state > is not one of resolved or closed

[Hemanth M1 · Accepted solution]

Hi @Pawan Kumar Rai 

did my respone resolve your issue?? if so,

[Pawan Kumar Rai]

Yes Thanks much @Hemanth M1 

Can you pls have a look on this two pls :

https://www.servicenow.com/community/developer-forum/assign-inc-based-on-less-inc-assigned-to-team-m...

https://www.servicenow.com/community/developer-forum/how-to-check-other-inc-has-parent-field-set-to-...

[Hemanth M1]

Hi @Pawan Kumar Rai ,

Done, Refer responses in the question.