Is it possible to revert the changes done by a flow?

[PaulaaO]

Hi,

One of our clients uses Flows to generate demand tasks and based on their completion, the Demand stage progresses. One of the end users has updated some of these demand tasks to Closed Skipped by mistake and this updated the parent Demand incorrectly.

Is there a way to undo any of the changes done by the user to avoid manually re-creating the demand and triggering the flow? Can the impacted demands be reinstated to the previous step in the flow?

Thank you 🙂

Paula

[Dr Atul G- LNG]

Hi @PaulaaO 

Technically, yes — you can create a background script for small environments to bring the record back.

However, the main concern is that an email notification may be triggered, which needs to be suppressed.
Also, once a record is closed, it should not be reopened, so it's best not to follow this approach.

Instead, create a new record and follow the standard process.

[Ankur Bawiskar]

@PaulaaO 

you cannot reinstate to the previous step in flow.

-> You will have to either manually correct or use some script to do that.

OR
-> Use a one-time server-side script or background script to reset demand stages as appropriate based on previous flow logic or business rules. 

Something like this, but please enhance

var grDemandTask = new GlideRecord('dmn_demand_task');
grDemandTask.addQuery('sys_id', 'IN', 'sysId1,sysId2'); // give sysIds of those demand tasks which were accidentally marked as closed skipped
grDemandTask.addEncodedQuery('state=7'); // close skipped
grDemandTask.query();
while (grDemandTask.next()) {
    // Reset stage to previous stage (modify field and value as per your setup)
    grDemandTask.stage = 'previous stage value';
    grDemandTask.setWorkflow(false); // avoid triggering any BR or notification on update
    grDemandTask.update();

    // now change the parent record as well

    var demandRec = grDemandTask.parent.getRefRecord();
    demandRec.field = 'previous value';
    demandRec.setWorkflow(false); //avoid triggering any BR or notification on update
    demandRec.update();

    gs.info('Demand ' + grDemandTask.number + ' stage reset by script due to task closure correction.');
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@PaulaaO 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@PaulaaO 

Hope you are doing good.

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