Check the status of a Catalog Task as Close Complete or Closed Incomplete in a Workflow

[Roy B]

Hi,

I am creating a Catalog Task in my workflow and would like to proceed to the next activity depending on the Catalog Task state. The work is running in the sc_req_item table and i would like to check if the Task is Closed Complete then move on to the next activity . If the status is Closed Incomplete, then i want to report an error and create an incident . On the incident i want to update the comments with the comments entered in the task.

Any input is appreciated.

[The SN Nerd]

In the Task Activity, place the following code in Advanced Script

activity.result = current.state;

In your Task Activity condition:

activity.result == 3; 

Do this for all your states.

From that activity condition, you can create a new Incident in your workflow by Script or Activity.

[Mrigank Gupta]

After creating the catalog task in the workflow, you can put a condition in the workflow to check if the state has been changed to Ccosed Incmplete. if it is, proceed with the next use case.