Check ticket status on VA

joshmorris
Tera Guru

‎05-15-2025 02:31 AM

Hi, when a user clicked the check IT ticket status option within the VA and selected a ticket and then try to add a comment it says this. It is fine for other users but says this on multiple tickets of hers? Any suggestions?

joshmorris_0-1747301199013.png

 

0 Helpfuls
  • 575 Views
7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron
In response to joshmorris

‎05-15-2025 03:33 AM

@joshmorris 

see if somebody updated that topic.

Did you check the links shared by Atul previously?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

joshmorris
Tera Guru
In response to Ankur Bawiskar

‎05-15-2025 03:40 AM

Yeah I checked and they was more for when the whole topic isnt working, this is just 1 user that cant add comments

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-15-2025 03:43 AM

Hi @joshmorris better log a now support case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls