Checkbox variable is not showing in the task and can't close out task since it's mandatory

[John Vo1]

I'm unable to close out task since the checkbox variable is not visible and it's mandatory..  How can I close it out?

[Gaspy]

Are you looking for a one off solution to help close this specific task or are you looking for a solution to always check this box?

[John Vo1]

Yes one off solution.  

[Gaspy]

Since it's a one off solution for this specific record, you can go into a background script (System Definition > Scripts-Background) and input the following code. You'll need the sys_id of the specific catalog task record, as well as the variable name that you're looking to update to "true"

var gr = new GlideRecord("sc_task");
gr.get("sys_id of the record you're on");
gr.query();



if(gr.next()){
	gr.setValue("variable_name", true);
	gr.update();
}

[John Vo1]

That didn't work because the checkbox is not there on the variable listed on the task form.  But it's a variable that is active under variables on the catalog item.