Chnage Rejected Notification is having approved in the content . Washington DC PDI . BUG

shreedevin
Giga Guru
Giga Guru

 

Hi Community,

There is a bug in ServiceNow Washington DC PDI. Notification for Change rejected is having the content approved. 

DID anyone have the same issue. ??

 

shreedevin_0-1721063062166.png

 

1 ACCEPTED SOLUTION

Amit Verma
Kilo Patron
Kilo Patron

Hi @shreedevin 

 

You are not passing the right change request number for notification preview. The change record you have given is an approved change, that's why it is being shown as approved. Try with change number CHG0000007 as shown below :

 

AmitVerma_0-1721106569828.png

 

AmitVerma_1-1721106584567.png

 

Thanks and Regards

Amit Verma


Please mark this response as correct and helpful if it assisted you with your question.

View solution in original post

1 REPLY 1

Amit Verma
Kilo Patron
Kilo Patron

Hi @shreedevin 

 

You are not passing the right change request number for notification preview. The change record you have given is an approved change, that's why it is being shown as approved. Try with change number CHG0000007 as shown below :

 

AmitVerma_0-1721106569828.png

 

AmitVerma_1-1721106584567.png

 

Thanks and Regards

Amit Verma


Please mark this response as correct and helpful if it assisted you with your question.