Choice List with Dependent Field On Mobile

[Jonathan Zur]

Hi All,

It seems the dependent field for a choice list doesn't work on mobile.

I have set a category field on the Time Worked table as a dependent field based on the user title field.

while the dependency works well on the desktop form, it doesn't seem to work on the mobile category selection.

Any setup I missed? or it's a bug? any other way to configure a choice list with a dependent field on mobile?

Thanks

Jonathan

[Pavankumar_1]

Hi @Jonathan Zur ,

Please refer below solution.

https://www.servicenow.com/community/mobile-apps-platform-forum/while-creating-new-incident-in-now-m...

[Jonathan Zur]

Hi @Pavankumar_1 ,

Many thanks for the quick response.

I'm afraid the article you reffed me doesn't answer my issue.

I'm using the OOTB record time work in the FSM mobile. The Time Worked category field is a string type with a coice list. I see the choice list correctly on the mobile! 

I defined the category field choice list dependent on the user title to ser different choices by different users according their title. While it works well on the desktop new time worked form, on the mobile I still see all the choices regardless the user.

[Pavankumar_1 · Accepted solution]

Hi @Jonathan Zur ,

Why I referred that link because you are using OOTB record time work you can check whether you can modify that one or not. If not you can build the new custom one using that solution.

[Jonathan Zur]

Hi @Pavankumar_1 ,

your solution works where the dependent field is a field within the same table (e.g. Subcategory choices list depends on category value). But in my case, the dependent field is not on the same table (Category depends on the user title while the user title). I'll adjust my solution accordingly. thanks a lot for your help.