Choices not displayed on portal when using the field type 'lookup selectbox'

[rin1]

Hi all,

I have created a scoped application and stored values in 2 folders (like category & subcategory). And in the catalog item i created those fields and marked the field type as 'lookup selectbox'. But the choices looks empty when i try to raise the request in the portal. When i use the field type as 'selectbox' choices are available to select. Any idea what is the issue behind this?

Thanks,

Rini

[dsuskauer]

Sounds like a cross-scope application issue, perhaps? What table did you store your values on? Does you catalog item scope have read permissions to the table that is storing your values?

[rin1]

Hi,

Thanks for your reply. Yes the table the users trying to access is under scoped application. 3 roles were created for that table, after removing that roles now the users are able to view the choice list but still its not available to select at the backend. 

I have added those roles to my profile, still it the choices not available.

Thanks,

Rini

[Ankur Bawiskar]

Hi,

share both the variable configuration screenshots

Regards
Ankur

[rin1]

Hi Ankur,

I have attached the screenshots of variables.

Kind regards,

Rini