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‎04-05-2022 07:02 AM
Hi,
I m trying to create an Epic throught a business rule on catalog task.
i m matching some fileds filled on task form --> EPic
my BR :
var grEpic = new GlideRecord('rm_epic');
grEpic.initialize();
grEpic.company = current.request_item.variables.metis_vs_dev_company;
grEpic.u_socle_cluster = current.request_item.variables.metis_vs_dev_socle_cluster; ==> not working!! (it generate a blue value in epic choices field.
grEpic.opened_by = current.request_item.variables.metis_vs_dev_req_by;
grEpic.opened_at = current.request_item.variables.metis_vs_dev_req;
grEpic.priority = current.request_item.variables.metis_vs_dev_priority;
grEpic.duration = current.request_item.variables.metis_vs_dev_moa_time;
grEpic.parent = current.request_item.sys_id;
grEpic.product = current.request_item.variables.metis_vs_dev_product;
grEpic.theme = current.request_item.variables.metis_vs_dev_theme;
grEpic.u_type = 'feature';
grEpic.assignment_group = current.request_item.variables.metis_vs_dev_moa_perimeter;
grEpic.assigned_to = current.request_item.variables.metis_vs_dev_moa_leader;
grEpic.u_moe_perimeter = current.request_item.variables.metis_vs_dev_moe_perimeter;
grEpic.short_description = current.request_item.short_description;
grEpic.description = current.request_item.variables.description;
grEpic.insert();
})(current, previous);
the variable u_socle_cluster :
Epic :
Any Idea what is wrong??
thank you
Solved! Go to Solution.
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‎04-05-2022 07:08 AM
Hi,
means you are not giving correct choice value while setting the field value
ensure your choice values for field (u_socle_cluster ) and choice values for variable (metis_vs_dev_socle_cluster) are same
grEpic.u_socle_cluster = current.request_item.variables.metis_vs_dev_socle_cluster; ==> not working!! (it generate a blue value in epic choices field.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎04-05-2022 07:08 AM
Hi,
means you are not giving correct choice value while setting the field value
ensure your choice values for field (u_socle_cluster ) and choice values for variable (metis_vs_dev_socle_cluster) are same
grEpic.u_socle_cluster = current.request_item.variables.metis_vs_dev_socle_cluster; ==> not working!! (it generate a blue value in epic choices field.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎04-05-2022 07:14 AM
Hi Ankur,
thank you but they are same, i rerieved them from sys_choices with this reference qual : javascript:'element=u_socle_cluster^name=rm_epic'
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‎04-05-2022 07:46 AM
Hi,
then is this happening for all the records?
Did you try to set hard-coded value in script?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎04-05-2022 07:48 AM
yes for all choices listed.
no i didnt try hard-coded, i will try